Question 1

Is LeoDex trustworthy?

Accepted Answer

LeoDex is non-custodial. You keep control of your wallet and sign transactions yourself. Support helps you understand routes, transaction status, refunds, wallet issues, and protocol conditions without taking custody of your funds.

Question 2

What is support like on LeoDex?

Accepted Answer

LeoDex support is direct and human-led. Discord tickets are the fastest path for transaction-specific issues, while Telegram is available for quick questions and community direction.

Question 3

Should I use Discord or Telegram?

Accepted Answer

Use Discord when a swap, wallet, refund, or route needs private back-and-forth with support. Use Telegram for general questions, status context, and help finding the right next step.

Question 4

Is LeoDex custodial?

Accepted Answer

No. LeoDex does not hold your funds in a custodial account. Swaps happen through supported route providers and on-chain transactions that you approve from your own wallet.

Question 5

Why is my cross-chain swap taking longer than expected?

Accepted Answer

Cross-chain swaps can wait on confirmations, route provider execution, outbound delivery, network congestion, or refund logic. Check the transaction tracker and protocol status first, then open a Discord ticket if the next step is unclear.

Question 6

Can LeoDex reverse or recover a transaction?

Accepted Answer

LeoDex cannot reverse a signed on-chain transaction or move funds from an address you control. Support can help trace what happened and explain whether the route provider has a refund or recovery path.

Question 7

What details help support resolve a swap issue?

Accepted Answer

Public details are enough: transaction hash, route, asset pair, source address, destination address, approximate time, and the status shown in LeoDex.

Question 8

Will LeoDex support ever ask for my seed phrase?

Accepted Answer

No. Never share your seed phrase, private key, wallet password, hardware wallet PIN, 2FA code, or remote access with anyone claiming to be LeoDex support.

Question 9

Do I need KYC to ask LeoDex support for help?

Accepted Answer

No. LeoDex support is focused on public transaction data, route status, and wallet-side troubleshooting. You should not need to submit identity documents to ask a normal swap support question.

Question 10

How do route providers affect support?

Accepted Answer

LeoDex aggregates routes across providers. If a swap depends on a provider or chain status, support can help identify where the transaction is in that route and what the realistic next step is.

Question 11

What should I do if someone DMs me as LeoDex support?

Accepted Answer

Do not share information, do not click wallet links, and do not send funds. Leave the DM and start from the official Discord, Telegram, or leodex.io support links.

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